Refund policy

Vault Zero Eight Return and Refund Policy

At Vault Zero Eight, we want you to love your purchase! If you're not completely satisfied, we’re here to help.

Returns

  • Eligibility: You may return most items within 30 days of receipt for a full refund or exchange. Items must be unworn, unwashed, and in original condition with tags attached.
  • Non-Returnable Items: Unfortunately, we cannot accept returns on sale items, gift cards, or personalized products.

How to Return

  1. Request a Return: Visit our website and fill out the return request form, or contact our customer service team at vaultzeroeight@gmail.com.
  2. Pack Your Item: Securely package the item(s) you wish to return, including the original packaging and tags.
  3. Ship It Back: Send your return to the address provided in the return confirmation email. Please note that return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Refunds

  • Processing Time: Once we receive your return, we’ll inspect the item(s) and process your refund within 5-7 business days. You’ll receive a notification via email once your refund has been processed.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We’ll arrange for a replacement or a full refund, including return shipping costs.

Customer Service

If you have any questions or need assistance with your return, please don’t hesitate to reach out to our customer service team at vaultzeroeight@gmail.com. We’re here to help!